Privacy Policy

Decebal LLC ("we," "our," or "us") operates Scaleworks and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit scaleworks.ai or engage Scaleworks for growth services, including outbound, paid demand, content, demand generation, and the systems that support them.

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, company name, job title, and other contact information you provide when submitting an xBrief, requesting a discovery call, or engaging our services.
• Business Data: Information about your business, sales workflows, marketing systems, and pipeline that you share with us so we can build and run your growth engine.
• Usage Data: Information about how you interact with this website, our reporting dashboards, and the automation systems we operate for you.
• Device Data: Information about your device, including IP address, browser type, and operating system.
• Communication Data: Records of communications facilitated through our voice agents, chat, or messaging systems, including call recordings and transcripts where applicable and with consent.

We may use the information we collect for various purposes, including:

• To provide and maintain Scaleworks growth services
• To configure and optimize outbound, paid demand, content, and demand generation systems for your business
• To integrate with your CRM, marketing platforms, and other business systems
• To provide analytics, reporting, and revenue intelligence insights through xLive
• To notify you about changes to our services
• To provide client support and technical assistance
• To gather analysis or valuable information to improve our services
• To detect, prevent, and address technical issues

Our services may process data in the following ways:

• Outreach systems: Our sales development and voice systems process lead information to conduct outreach, qualify prospects, and book appointments on your behalf.
• Workflow automation: We integrate with GAMA and other third party platforms to automate your sales and marketing processes.
• Analytics: We analyze performance data to provide revenue intelligence and optimization recommendations.

All data processing is conducted in accordance with applicable data protection laws and industry best practices.

We may share your information in the following circumstances:

• Service Providers: With third party vendors who provide services such as hosting, analytics, CRM integration, and payment processing.
• Integration Partners: With platforms you authorize us to connect with to deliver our services.
• Legal Requirements: When required by law or to protect our rights, safety, or property.

Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you terminate your engagement with us, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law or for legitimate business purposes.

We use administrative, technical, and physical security measures to protect your personal information. This includes encryption, access controls, and regular security assessments. While we have taken reasonable steps to secure the information you provide, no method of transmission over the Internet is 100 percent secure.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to or restrict certain processing
• The right to data portability

To exercise any of these rights, please contact us at privacy@decebal.ai.

Our services may integrate with third party platforms and tools. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third party services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions or comments about this Privacy Policy, please contact us at privacy@decebal.ai or legal@decebal.ai.

Decebal LLC may send SMS or text messages to phone numbers that users have explicitly opted in to receive. Opt-in is collected through the contact form at scaleworks.ai/contact and through the appointment booking form. Each requires an unchecked-by-default consent checkbox before submission, and consent is not a condition of purchase or service.

Message categories include: appointment confirmations and reminders, no-show follow-ups, invoice and payment reminders to active clients, and two-way conversational replies to sales inquiries. Estimated frequency is 4 to 20 messages per month per opted-in contact.

Standard message and data rates from the recipient's carrier may apply. Recipients may opt out at any time by replying STOP to any message and may text HELP for support.

Decebal LLC does not share, sell, transfer, or otherwise disclose SMS opt-in consent, phone numbers, or opt-in consent data to any third party or affiliate for their own marketing purposes. Opt-in data collected for SMS is used exclusively by Decebal LLC for the message categories described above.

Consent metadata (timestamp, IP address, form URL, checkbox text at time of consent) is retained with the contact record for compliance purposes.

Scaleworks uses cookies, pixels, and similar technologies to remember visitor preferences, measure site usage, and support marketing. Categories of cookies used on scaleworks.ai include: strictly necessary (site functionality and security), analytics (Google Analytics or equivalent for aggregate usage measurement), and functional (form field memory and session state).

Analytics data is anonymized where supported by the underlying tool. We do not currently use advertising or retargeting cookies. Visitors may control cookies through their browser settings; disabling cookies may affect certain site functionality.

No third party has access to phone numbers or SMS opt-in consent data collected on this site through cookies, tracking pixels, or any other technology.